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General Conditions DutchNomads
1. Cancellation
a) The renter has to cancel by registered letter. The date of mail delivery is considered as the date of cancellation.
b) In case of a cancellation the renter owes:
Till 8 wks prior to start date of rental period : 25% of the rent sum
Till 4 wks prior to start date of rental period : 50% of the rent sum
Till the start date of rental period : 90% of the rent sum
On the start date of rental period : 100% of the rent sum
c) Early return of the rented camper will never lead to a (partial) restitution of the rent sum.
2. Obligations DutchNomads;
DutchNomads is obligated to deliver the camper as follows:
a) In time and according to legal requirements (APK; General Periodical Inspection); This does not apply if through circumstances the camper is returned late by a prior renter, or is damaged in such a way that it does no longer comply with regulations. (see 4 add b). If possible Dutch Nomads will supply renter with a replacing vehicle, that must be accepted by renter if it is suitable for the amount of persons travelling and travel purpose. If Dutch Nomads is not able to provide renter with a replacing vehicle Dutch Nomads must reimburse at the most the total amount paid by renter. In these circumstances further claims for costs will not be granted.
b) In good condition and complete with inventory and accessories;
c) With the required documents, such as insurance and registration;
d) With sufficient instructions;
3. Obligations renter;
The renter is obligated:
a) To pay for the owing rent sum or cancellation fee, even if the renter does not use the camper, or uses it for a shorter period of time;
b) To use the camper only for camping intentions, make no alterations to the camper;
c) To follow the instructions of DutchNomads;
d) Not to lend or rent the camper to others;
e) To make sure that the camper will only be driven by the renter and the authorized second driver stated in the contract. The minimum age of both drivers is 25 years, the drivers must own a valid drivers license for three years or longer, unless agreed differently.
f) To take care the vehicle holds sufficient engine oil and cooling fluid and has the correct tire pressure.
4. Shortcomings;
a) If one party fails to meet his obligations, the other party reserves the right to cancel the contract completely or partially. This right is not applicable if the shortcoming is of a very extraordinary sort or of a very small extent. Furthermore compensation of damages can be claimed, unless the shortcoming cannot be held against the other party.
b) In case of complete or partial cancellation of the contract due to shortcoming of DutchNomads, DutchNomads will reimburse the complete or partial rent sum. If the shortcoming concerns a non delivery of a specific camper, DutchNomads holds the right to provide a similar camper which at least meets the specifications of the original booked camper. Kind and color may differ.
c) If the renter returns the camper late, DutchNomads is entitled to a compensation of € 190,- per overdue day or part of the overdue day.
d) Only written complaints are accepted and must be directed to Dutch Nomads Hoofdweg 855a, 2131 MB Hoofddorp, the Netherlands
5. Costs
a) Costs that have a direct relation with using the camper, for example: fuel, oil, tire repairs, fines, legal costs etc. are the responsibility of the renter. Note: Tyre pressure is very important. At all times renter is responsible for the proper tyre pressure.
b) Necessary costs for normal maintenance and repairs are the responsibility of DutchNomads. Dutchnomads can never be held liable for consequential costs as a result of damage or breakdown such as telephone, hotel, restaurant, food etcetera.
c) In case of mechanical defects, repairs or damages the renter must always contact DutchNomads by telephone 00314208799 or 0031641194339. Costs for repairs that have been carried out without consulting DutchNomads will never lead to reimbursement.
d) Repairs that have been carried out after approval of DutchNomads will only be reimbursed if the renter provides DutchNomads with the original, specified invoices together with the replaced broken part(s). DutchNomads is discharged of any reimbursement if the invoices and/or replaced parts are not handed over. Reimbursement of invoices in foreign currencies will be done according to the exchange rate on the date of repair.
e) Repairs, the fixing of flaws or expanding the inventory by the renter, without approval of DutchNomads, will never, in any case, result in any reimbursement or compensation.
6. Damages
a) In every case of loss, theft, seizure or damage the renter must always contact DutchNomads by telephone 0031235626655 or 0031641194339 as soon as possible and within 12 hours at the latest. The renter must follow the instructions of DutchNomads at all times.
b) The renter is responsible for the damage and the related transport and towing costs to a maximum of the damage weaver, unless the renter cannot be held responsible. Damages and costs due to negligence and/or irresponsible behavior will always result in deduction of the deposit.
c) In case the camper is seized by a (local) government because of (suspected) illegal activity by the renter(such as drug trafficking), the renter must completely compensate DutchNomad for all damages suffered. This compensation can exceed the deposit. All costs, legal an non-legal, that have been made by DutchNomads due to the seizure of the camper must be paid by the renter.
d) The damage waiver amounts € 750,- per damage. For damages above 180cm measured from the ground the waiver amounts € 1000,-
e) DutchNomads can never be held responsible for personal and/or material or consequential damage to the renter or his travel companions, caused by the use of the camper, a mechanical defect(break down) and/or a collision.
7. Final
The booking is final after paying the required down payment stated in the confirmation/invoice. Hereby the renter confirms that he has received and read the booking and general conditions of DutchNomads and that he agrees to them.
8. Payment
De renter must pay the complete rent sum and/or down payment stated in the invoice he has received. The payment must be done as follows: a. Within 10 days after booking, the down payment mentioned on the invoice must be paid to the ABN AMRO account of DutchNomads nr. 493063536 in Amsterdam.
b. The remainder of the rent sum must be paid ultimately four weeks before the start of the rental period. The deposit must be in the account 5 days prior to departure or in cash at departure. No Visa or Mastercard or traveller cheques. The deposit will be transferred back into the renter’s bank account at the latest within 4 weeks after returning the camper. If applicable, damages and/or compensations will be deducted.
c. The amounts on the invoice must be available to DutchNomads on the mentioned dates.
d. If the renter is neglectful in his payments DutchNomads will hand over the invoice to a credit collector. Any resulting costs (legal and/or non-legal and interest costs) must be paid by the renter. At all times DutchNomads then holds the right to cancel the contract without any legal interference.
e. If the start date of the rent period lies six weeks or less in the future, the full rent sum mentioned on the invoice must be paid to the ABN AMRO account of DutchNomads nr. 493063536 in Amsterdam within 7 days.
f. The deposit amounts € 750,- or 1000,- depending on the camper.
9. General
a. Changes in the contract and/or general conditions are only valid if the renter and DutchNomads have agreed to this in writing.
b. Renting a camper can only be done by the renter self.
c. The completed booking form, the signed contract and general conditions are considered to form a whole. Damages caused by incorrect reproduction of facts and/or matters must be compensated entirely by the renter.
10. Cleaning
a) The camper is delivered as follows:
Outside clean
Inside clean
Fuel tank filled
Clean fridge
b) Smoking is not allowed in the camper.
c) Pets are not allowed in the camper.
d) The camper must be returned in the same state as it was delivered to the renter by DutchNomads. If the camper is not cleaned accordingly, the following cleaning costs apply:
Outside dirty € 30,-
Inside dirty € 30,-
Kitchen dirty € 15,-
Fridge dirty € 15,-
Covers dirty € 50,-
Toilet dirty € 60,-
Smell free € 100,-
e) Any missing items from the inventory when returning the camper, must be paid by the renter. The inventory will be checked based upon the inventory checklist that was signed at delivery.
f) The excess amounts € 750,- If the deposit proves to be insufficient for the payment of damages, loss of (parts of) the inventory. compensations or costs, the renter must immediately hand over the remaining amount.
11. Breakdown
a) In case of breakdown, the renter contacts Dutch Nomads immediately +31235626655 of +31641194339. Further action will be discussed then.
b) If the renter has a breakdown insurance with Dutch Nomads the ANWB(Dutch Automobile Association) will provide roadside assistance, towing and if necessary a replacing vehicle. A replacing vehicle (car, not camper) will only be granted if diagnose by a an appointed garage shows that the camper is not repairable within 2 days. In this case the camper will be transported back to Dutch Nomads. This transport is included in the breakdown insurance.
c) If the renter does not have a breakdown insurance with Dutch Nomads he or she is fully responsible for all costs as a consequence of the breakdown such as roadside assistance, towing and transportation of the vehicle back to Holland.
d) Dutch Nomads can never be held liable for consequential costs such as telephone, hotel, restaurant, taxi-costs etcetera as a result of breakdown. Renter must always have a good travel insurance for these circumstances. -